Refund & Cancellation Policy

Last updated: August 29, 2026

This policy explains how billing, cancellations, and refunds work for LumberLog Pro. Purchases are processed by Paddle.com Market Ltd ("Paddle"), our merchant of record.

Free trial

LumberLog Pro starts with a 14-day free trial. You are not charged during the trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription begins automatically at the end of the trial and your payment method is charged for the plan you chose.

Cancellation

You can cancel your subscription at any time from Account → Manage subscription, which opens the secure Paddle billing portal. When you cancel:

• Your subscription will not renew again.
• You keep Pro access until the end of the billing period you have already paid for.
• After that, your account returns to the free tier. Your data is not deleted, but Pro features (such as cloud sync) stop.

Refunds

Because the 14-day free trial lets you fully evaluate LumberLog Pro before any payment, we generally do not offer refunds for subscription fees once they have been charged, and we do not provide partial refunds for the unused portion of a billing period after cancellation.

If you were charged in error, believe there has been a billing mistake, or have an exceptional circumstance, please contact us at ideas.inc72@gmail.com and we will review your situation in good faith. Nothing in this policy limits any statutory refund or cancellation rights you may have under the consumer laws that apply to you; where such rights apply, they take precedence over this policy.

How to get help

For any billing or subscription question, email ideas.inc72@gmail.com. Payment-specific queries can also be handled through Paddle, who administers the transaction.